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Naylors Reviews

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Overall Rating

5.0
12 Reviews
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About Naylors

Naylors Equestrian is a UK-based company that offers a wide range of equestrian, country, and pet products and supplies. Naylors has been serving customers for over 50 years with three physical stores located in Lancashire, Cheshire, and Staffordshire. From riding boots and equestrian clothing to horse rugs and pet products, Naylors has everything an equestrian or outdoor enthusiast might need.

They specialize in offering the biggest brands in the industry, such as Ariat, Horseware, Barbour, Joules, and Dubarry. Their retail advisors are experienced equestrians, offering customers genuine advice and a fantastic shopping experience. Naylors' website also offers a comprehensive range of products, which is expanding day-by-day.

Naylors Pros & Cons

Pros of Naylors.com:

  • Excellent Customer Service: Users have reported outstanding customer experiences with knowledgeable and helpful staff.
  • Wide Range of Products: The site offers a variety of equestrian and country products, including riding boots, dressage whites, jackets, and more.
  • Positive User Reviews: The platform has received high ratings from users, indicating satisfaction with their purchases.
  • Spacious Shopping Experience: All three of their stores feel spacious and enjoyable to wander around, creating a welcoming and relaxing shopping experience.
  • Student Discount: Students receive a 10% discount when they shop at Naylors, helping to save some pennies during their studies.
  • Events and Competitions: The site runs in-store events across the year which often include special offers, free gifts, and competitions.

Cons of Naylors.com:

  • Occasional Poor Customer Service: Some users have reported poor service experiences, including being belittled or receiving bad attitude from staff.
  • Stock Issues: There have been instances where items were not in stock, leading to inconvenience for customers.

Overall: Naylors.com is a popular choice for equestrian and country needs, known for its wide range of products and excellent customer service, although some customers have experienced occasional poor service.

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Naylors Customer Reviews (12)

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Cameron Stone
Cameron Stone
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Feb 17, 2023
Bianca Oliveira
Bianca Oliveira
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Feb 17, 2023
Edina Szántó
Edina Szántó
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Feb 16, 2023
Jesus Fenwick
Jesus Fenwick
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Feb 15, 2023
Cinderella Sarrazin
Cinderella Sarrazin
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Feb 15, 2023
Judith Morlan
Judith Morlan
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Feb 14, 2023
Berdien van den Einden
Berdien van den Einden
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Feb 13, 2023
Declan Hooper
Declan Hooper
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Feb 13, 2023
Alica Stanton
Alica Stanton
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Feb 12, 2023
Evike Török
Evike Török
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Feb 12, 2023

Naylors Customer’s Q&A

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Naylors Features and Benefits

Naylors.com offers several key features and benefits:

  • Wide range of products: The site offers a variety of items, including riding boots, dressage whites, jackets, and more. It's a one-stop shop for all equestrian and country needs.
  • Excellent customer service: Users have reported outstanding customer experiences, with staff providing knowledgeable assistance.
  • Positive user reviews: The platform has received high ratings from users, indicating satisfaction with their purchases.
  • Open 7 days a week: The site is available to help every day of the week, accommodating busy schedules.
  • Spacious shopping: All three of their stores feel spacious and enjoyable to wander around, creating a welcoming and relaxing shopping experience.
  • 10% Student Discount: Students receive a 10% discount when they shop at Naylors, helping to save some pennies during their studies.
  • Large Footwear Department: The site stocks a range of footwear for women, men, and children, including riding boots, yard boots, country footwear, wellies, and casual footwear.
  • Events, Competitions, and Offers: The site runs in-store events across the year which often include special offers, free gifts, and competitions.
  • Huge Range of Horse Rugs on Display: The site displays a wide range of horse rugs, providing plenty of options for customers.

These features and benefits make Naylors.com a popular choice for equestrian and country needs. It's recommended to visit the site and explore these features firsthand.

Naylors Pricing

Naylors.com offers various pricing structures depending on the specific product or service:

  • Equestrian and Country Sale: Up to 60% off on equestrian and country products.
  • Price Promise: Naylors will match the price offered by a competitor if you find a product cheaper elsewhere.
  • Candy Prices: For Naylor Candies, prices vary by product and quantity. For example, Buttermints are $3.00 per 9oz tub, while Butter Toffee Pecans are $6.00 per 9oz tub.

For more detailed pricing information, it is best to visit the specific product pages or contact their customer service.

Payment Method

Payment Methods Accepted

Naylors.com offers several payment methods for customer convenience:

  • Credit and Debit Cards: Accepted cards include VISA, MasterCard, Switch, Maestro, Delta, and American Express.
  • PayPal: This option is available for secure transactions.
  • Klarna: Customers can choose to pay later or in installments through Klarna.

Important Notes

  • Payment must be made using a card registered in the UK; cards registered outside the UK are not accepted.
  • It is crucial to provide the cardholder's name and billing address exactly as they appear on the card statement.
  • Naylors does not accept payments via cheque, cash, postal orders, gift vouchers, or certain types of cards like Style, Solo, or Duet.

For enhanced security, Naylors utilizes services like Verified by Visa and Mastercard® SecureCode™ to protect against unauthorized use.

Naylors FAQs

FAQ

Naylors Return Policy?

Return Policy Overview

Naylor & Naylor allows customers to return or exchange eligible products within twenty-one (21) days from the delivery date.

Eligibility Criteria

  • Products must be in original condition: unworn, unused, unsoiled, and undamaged.
  • Items should be returned in the original packaging, including the gift box and a copy of the original invoice.

Return Process

  1. Notification: Customers must email Naylor & Naylor within the 21-day period, providing:
    • Invoice number
    • Reason for return or exchange
    • Tracking number of the return shipment
  2. Shipping: Returns must be sent via a common carrier with tracking service.

Refunds and Exchanges

  • Upon receiving and inspecting the returned product, if eligible, a refund will be processed to the original payment method.
  • For exchanges, if the requested item is available, it will be exchanged; otherwise, a refund will be issued.

Final Sales

  • Items marked as final sales are not eligible for return or exchange.

For more detailed inquiries or assistance, contacting customer service is recommended.

FAQ

Naylors Alternatives

Here are the top 10 alternatives to Naylors.com:

  1. Neon CRM
  2. ClubExpress
  3. Memberpress
  4. iMIS
  5. Glue Up
  6. Remote
  7. Ziprecruiter
  8. LinkedIn Job Search
  9. Indeed Hiring Platform
  10. Hired

These platforms offer similar services and can be great alternatives depending on specific needs. They range from CRM platforms to job search sites, providing a variety of options for different use cases. Remember to research each platform to ensure it meets specific requirements.

FAQ

How To Open A Naylors Account?

To open an account on Naylors.com, follow these steps:

  1. Visit the Naylors.com website.
  2. Click on the My Account section.
  3. Select the Create Account option.
  4. Enter the required details and follow the prompts to complete the account creation process.

If there's a problem with the password, reset it through the My Account section on the website. A new password will be emailed, which can be changed to something more memorable next time you log in. Make sure to enter the new password exactly as provided, as it is case-sensitive. If multiple reminder passwords have been requested in a short space of time, a new password is generated each time, invalidating the previous one. So, check that the latest password is being used. If unsure of the characters in the new password, copy and paste the password from the email directly into the password field, making sure to select only the characters of the password without any extra spaces.

If the password is forgotten, go to the My Account section on the website, enter the email address and select the forgotten password option. A temporary password will be sent via email, which can be changed to something more memorable next time you log in to the account.

Remember, customer care can be contacted for further assistance.

FAQ

How long does the Naylors' delivery take?

The shipping time is 1 working day (Premium Next Day Delivery) and 3-5 days (Standard Delivery).
FAQ

What payment methods are accepted for Naylors orders?

Naylors accepts credit and debit cards for payment.
FAQ

What is Naylors’ return policy?

The returns policy offers a refund or exchange within 28 days of delivery or collection.
FAQ

When will delivery charges be refunded?

Delivery charges refunded for faulty goods. Full order cancellation within 14 days refunded standard delivery. Expedited delivery refund limited to standard cost.
FAQ

How much does Naylors’ delivery cost?

Naylors offers Standard Delivery, which costs £2.95 or is free when you spend over £50 and Premium Next Day Delivery, which costs £5.95.

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